Spicylon Customer Care
Refund Policy
Thank you for shopping at Spicylon. If you are not entirely satisfied with your purchase, we're here to help. Please review our policies regarding returns and refunds below.
1. Return Window
Eligibility
You have 14 days from the date of delivery to request a return or exchange for eligible items.
Return Condition
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Spices, herbs, and other perishable goods cannot be returned if opened.
2. Refund Process
Initiating a Return
To initiate a return, please contact our support team at support@spicylon.com with your order number and reason for return.
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5-7 business days.
3. Non-Refundable Items
Exclusions
Gift cards, opened perishable items (such as spices), and sale items are non-refundable unless they arrived damaged or defective.
4. Damaged or Incorrect Items
Reporting Issues
If you receive a damaged or incorrect item, please contact us immediately upon delivery with photos of the product and packaging. We will arrange a replacement or full refund as quickly as possible.
5. Return Shipping
Shipping Costs
You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., damaged or incorrect item). Original shipping costs are non-refundable.